Try these steps: turn off the vehicle, unplug the device, log out of the app, plug the device back in, log back in, and start driving. If the issue persists, contact Route One ELD support.
A "Connection Issue" alert means the app can't communicate with the ELD hardware. This is usually fixed in a few minutes with these steps.
Step 1: Restart the Connection
Turn off the vehicle ignition. Unplug the ELD device from the diagnostic port. Log out of the Route One ELD driver app. Wait 30 seconds.
Step 2: Reconnect
Plug the ELD device back in. Start the vehicle ignition. Open the app and log back in. The app should detect the device automatically within 30–60 seconds.
Step 3: Check Bluetooth
Make sure Bluetooth is enabled on your phone or tablet and that no other devices are paired with the ELD. The device can only maintain one active Bluetooth connection at a time.
Step 4: Check the Device Light
If your device has an LED indicator, a solid green light means it's powered and connected. A flashing or red light may indicate a hardware fault — contact support.
Still Not Working?
Contact Route One ELD support with your device serial number (found on the device label). Support can run a remote diagnostic to identify whether the issue is software or hardware. If the device is physically malfunctioning, see the ELD malfunction guide for FMCSA-required steps.