Question 1

What is an ELD and who is required to use one?

Accepted Answer

An Electronic Logging Device (ELD) automatically records a driver's Hours of Service (HOS). Under FMCSA regulations, most commercial motor vehicle (CMV) drivers who are required to maintain a Record of Duty Status (RODS) must use a certified ELD.

Question 2

Is Route One ELD FMCSA-certified?

Accepted Answer

Yes. Route One ELD is self-certified and registered on the FMCSA's official list of compliant ELD providers. Our devices meet all federal technical specifications for data recording, transfer, and tamper protection.

Question 3

How does Route One ELD differ from other ELD providers?

Accepted Answer

Every ELD provider helps drivers stay compliant, but not every provider approaches it the same way. Route One ELD focuses on straightforward pricing, flexible options, an easy-to-use platform, and dedicated support. Our goal is to help owner-operators and fleets spend less time managing compliance and more time running their business.

Question 4

Who do I contact for support?

Accepted Answer

You can reach our support team by email at support@routeoneeld.com, through the help center at helpcenter.routeoneeld.com, or by calling our customer support line. Basic plan users receive priority support.

Question 5

Does Route One ELD work for owner-operators and large fleets?

Accepted Answer

Yes. Route One ELD is designed to scale — from a single owner-operator truck to enterprise fleets. The Free and Basic plans are ideal for owner-operators, while the Enterprise plan offers API access, dedicated account management, and advanced analytics for larger operations.

Question 6

Does my company need a USDOT number to create a Fleet Portal account?

Accepted Answer

Yes. A valid USDOT number is required during Fleet Portal registration — you'll enter it alongside your company details when creating your account.

Question 7

How long does the Fleet Portal activation link remain valid after registration?

Accepted Answer

The activation link sent to your email expires after 72 hours. If it expires, you can request a new one directly from the login screen.

Question 8

Can an owner-operator set up both the fleet account and their own driver account at the same time?

Accepted Answer

Yes. During driver setup in the Fleet Portal, owner-operators can enable the 'I am the driver' toggle to automatically populate their personal details for both the fleet and driver accounts.

Question 9

What vehicle information do I need to have ready when adding a new truck to Route One ELD?

Accepted Answer

You'll need the Vehicle ID, make, model, year, license plate number, issuing state, and fuel type (diesel is the default and can be changed later).

Question 10

Does Route One ELD automatically send the driver an email with their app login credentials?

Accepted Answer

Yes. After creating driver credentials in the Fleet Portal, Route One ELD automatically sends the driver an email invitation with instructions to download the app and log in.

Question 11

Where can a driver find their Route One ELD login credentials if they've forgotten them?

Accepted Answer

The driver should check their email for a message titled 'Your Route One ELD driver account is ready,' which contains their username and password.

Question 12

Is Route One ELD really free?

Accepted Answer

Yes. Our Free plan pricing starts at $0 — full FMCSA-compliant ELD, automatic HOS tracking, DVIR, fleet management, and Highway, CoverWhale, and Nirvana Insurance integrations at no cost. No credit card required.

Question 13

What does the Basic plan cost and what does it include?

Accepted Answer

The Basic plan pricing is $7.99 per vehicle per month, billed annually. It includes everything in Free plus IFTA reporting, MacroPoint, Project44, TruckerTools, LoadConnex, and Truckstop integrations, and priority customer support.

Question 14

Are there any hidden fees or long-term contracts?

Accepted Answer

No hidden fees and no long-term contracts on the Free plan. Paid subscriptions renew automatically each billing cycle but can be cancelled anytime with no cancellation fees.

Question 15

Do I need separate subscriptions for ELD and GPS?

Accepted Answer

Yes. ELD compliance tracking and GPS fleet tracking are separate features that use different devices and subscriptions. ELD tracks HOS and compliance; GPS provides real-time vehicle location. Both can be bundled on Enterprise plans.

Question 16

What is the Enterprise plan and how do I get a quote?

Accepted Answer

The Enterprise plan includes everything in Basic plus GPS tracking bundles, custom API integrations, a dedicated account manager, and advanced analytics. Enterprise pricing is custom with no long-term contract required — contact our sales team for a quote based on your fleet size.

Question 17

Which third-party integrations are available on the free plan vs. the Basic ELD plan?

Accepted Answer

The free plan includes Highway, CoverWhale, and Nirvana Insurance. The Basic ELD plan adds MacroPoint, Project44, TruckerTools, LoadConnex, and Truckstop.

Question 18

Do I need the Basic ELD plan to generate IFTA mileage reports?

Accepted Answer

Yes. Mileage data is collected on all plans, but generating and downloading IFTA reports requires the Basic ELD plan or higher.

Question 19

When does the ELD automatically switch to driving mode?

Accepted Answer

The ELD automatically switches to Driving status once the vehicle exceeds 5 mph. It returns to the previous duty status once speed drops to 0 mph.

Question 20

What happens if my ELD malfunctions during a trip?

Accepted Answer

If your ELD malfunctions, you must note the malfunction, notify your carrier within 24 hours, and reconstruct RODS on paper logs for the current 24-hour period and previous 7 days until the device is repaired or replaced.

Question 21

Does the ELD track vehicle speed, braking, or steering?

Accepted Answer

No. ELDs are only required by FMCSA to record data needed to determine HOS compliance — driving time, duty status, location, mileage, and engine hours. Speed monitoring and vehicle diagnostics are separate features available through GPS tracking.

Question 22

How do I view HOS violations in the app?

Accepted Answer

Tap 'Logs' in the app. Any day with a red exclamation point has violations. Tap that date and expand the 'Violations' dropdown to see each violation and the exact time it occurred.

Question 23

How do I send logs to a DOT inspector during a roadside check?

Accepted Answer

Tap 'Inspection' in the navigation bar, then tap 'Send output file to FMCSA' to transmit digitally. You can also tap 'Download PDF report' to show the officer a visual logbook summary on screen.

Question 24

Does ELD location show my exact street address?

Accepted Answer

No. Per FMCSA requirements, ELD location data shows the approximate distance to the nearest city or town with state — not a precise street address. For real-time precise location, GPS tracking is available separately.

Question 25

What are the HOS rules I need to follow?

Accepted Answer

Key FMCSA HOS rules include: 11-hour driving limit after 10 consecutive hours off duty, 14-hour on-duty window, 30-minute break after 8 hours of driving, and a 60/70-hour limit over 7/8 consecutive days.

Question 26

What are the four duty statuses in the Route One ELD driver app?

Accepted Answer

Route One ELD tracks four duty statuses: Off Duty, Sleeper Berth, Driving, and On Duty (Not Driving).

Question 27

Does my motor carrier need to authorize Yard Move and Personal Conveyance before I can use them?

Accepted Answer

Yes. Your motor carrier must authorize Yard Move and Personal Conveyance for your driver profile in the Fleet Portal before these statuses become available in the driver app.

Question 28

Can I change my duty status while the vehicle is moving?

Accepted Answer

No. The vehicle must be fully stopped before you can manually change your duty status in the Route One ELD driver app.

Question 29

Can I edit an automatically recorded driving event in my logs?

Accepted Answer

No. Automatically recorded driving events are locked by FMCSA regulation — you cannot modify the status, start time, or end time. You can only attach a note for context.

Question 30

How do I add a missed duty status event to my log?

Accepted Answer

Open Logs in the driver app, select the day, tap 'Add Event,' enter the duty status, time, location, and a note, then save and sign the change.

Question 31

What happens to the original log entry when I make a correction?

Accepted Answer

The original entry is always preserved. Both the original and corrected versions remain visible in the log history, making the full audit trail available during inspections.

Question 32

How do I add a note or annotation to a log event?

Accepted Answer

Tap the duty status event in your Logs, select the notes field, type your annotation or choose a preset option, and save.

Question 33

Do I need to re-certify my logs after making an edit?

Accepted Answer

Yes. If the log was already certified, any edit requires you to re-certify that day's log to confirm the change.

Question 34

How do I reassign driving time to my co-driver?

Accepted Answer

Open Logs in the Driver App, select the driving event, tap 'Reassign driver,' then 'Reassign to co-driver.' Your co-driver will receive a notification to approve or reject the request.

Question 35

Can fleet managers reassign co-driver driving time from the Fleet Portal?

Accepted Answer

No. The co-driver reassignment feature is only available in the Driver App — it cannot be done from the Fleet Portal.

Question 36

What happens to my logs while a co-driver reassignment request is pending?

Accepted Answer

The affected day(s) are locked in the Fleet Portal for both drivers while the reassignment is pending. Fleet managers cannot suggest edits to either driver's log during this time.

Question 37

Does a co-driver need to approve a driving time reassignment?

Accepted Answer

Yes. The co-driver receives a notification in the Driver App and must approve the reassignment before any changes take effect. They can also reject it, in which case no changes occur.

Question 38

What happens to my log if my co-driver rejects the driving time reassignment?

Accepted Answer

If the co-driver rejects the request, the reassignment is cancelled and no changes occur to either driver's log.

Question 39

Do both drivers need to re-certify their logs after a co-driver reassignment is approved?

Accepted Answer

Yes. Once the reassignment is approved, both the original driver and the co-driver must re-certify the affected day(s) in their logs.

Question 40

Does Route One ELD include GPS tracking?

Accepted Answer

GPS tracking is a separate subscription and device from ELD compliance. The Enterprise plan includes GPS tracking bundles. Basic and Free plans cover ELD compliance; GPS is available as an add-on.

Question 41

What can I see with the GPS tracking feature?

Accepted Answer

With GPS tracking you can see real-time vehicle locations, routes taken, stops, idle time, and movement history — all from one dashboard. No need to call drivers to check status.

Question 42

How accurate is the GPS location data?

Accepted Answer

GPS tracking provides precise real-time location data including street-level accuracy, unlike ELD location data which only shows approximate city/town proximity as required by FMCSA.

Question 43

Can GPS tracking help reduce fuel costs?

Accepted Answer

Yes. GPS data helps identify excessive idling, inefficient routes, and unnecessary stops — all of which contribute to higher fuel consumption. Fleet managers can use this data to coach drivers and optimize routes.

Question 44

How do I install the ELD device?

Accepted Answer

ELD setup and installation is simple: plug the device into your vehicle's ECU (OBD-II or 9-pin/15-pin) port, download the Route One ELD driver app, log in with your credentials, and connect via Bluetooth. Most drivers complete the setup in under 10 minutes.

Question 45

What devices are compatible with Route One ELD?

Accepted Answer

Route One ELD is compatible with IOSIX, IOSIX V5, and PT30 hardware devices. You can purchase these directly from our shop to ensure full FMCSA compliance.

Question 46

What tablet or phone do I need to run the driver app?

Accepted Answer

The driver app runs on Android 8.0 or higher or iOS 16.6 or higher (Apple). The device must have Bluetooth, mobile data, and Location permission set to Always Allow. A 4G LTE SIM card slot is required for continuous connectivity.

Question 47

What if the device shows a connection issue?

Accepted Answer

Try these steps: turn off the vehicle, unplug the device, log out of the app, plug the device back in, log back in, and start driving. If the issue persists, contact Route One ELD support.

Question 48

What happens if I lose internet while driving?

Accepted Answer

The app records all data in offline mode. Once your connection is restored, the data syncs automatically. Do not log out of the app or restart the tablet while offline — this can cause data loss.

Question 49

What permissions does the Route One ELD driver app need on my phone?

Accepted Answer

The app requires Location (always-on), Camera (for QR code scanning), and Notifications to function correctly. Without always-on location, the ELD cannot accurately record driving events.

Question 50

How do I connect my ELD device to the driver app - QR code or manually?

Accepted Answer

You can connect by scanning the QR code on the ELD device with the app's built-in scanner, or by entering the device serial number manually if the QR code is unavailable.

Question 51

Do I need to turn on the ignition before connecting the ELD to the driver app?

Accepted Answer

Yes. The ignition must be on before you connect the ELD device to the driver app. The device needs power from the vehicle to establish a Bluetooth connection and begin recording data.

Question 52

How does subscription billing work?

Accepted Answer

Your bill is based on the number of Active vehicles/devices in your account. Monthly subscriptions are billed on the 1st of each month; annual subscriptions are billed upfront on the activation date. Invoices are sent to your registered email address.

Question 53

Can I cancel my subscription at any time?

Accepted Answer

Yes. You can cancel anytime with no cancellation fees. Your service remains active until the end of the current billing cycle, and you can reactivate before it ends at no additional cost.

Question 54

Are subscription payments refundable?

Accepted Answer

Subscription payments are non-refundable. We recommend thoroughly testing the Free plan before upgrading to a paid tier.

Question 55

What happens to my IFTA reports if I cancel?

Accepted Answer

Generate and export all IFTA reports before cancelling or downgrading your plan. Once your service is discontinued, IFTA report generation may no longer be available for your account.

Question 56

How do I switch from monthly to annual billing?

Accepted Answer

You can switch between monthly and annual billing in your account settings. When switching, your billing date may change from the standard schedule to accommodate the plan change.

Question 57

How do I update the Route One ELD app?

Accepted Answer

Log out of the app first. On Android, search Route One ELD in Google Play and tap Update if available. On iOS, search in the App Store and tap Update. If no update button appears, you're already on the latest version.

Question 58

How do I sign multiple uncertified logs at once?

Accepted Answer

On the Logs screen, tap 'Show all uncertified' in the top right. Review the logs, then tap 'Certify all Logs' at the bottom. Draw your signature and tap Sign — all uncertified days will be signed at once.

Question 59

How do I check which version of the app I'm using?

Accepted Answer

Tap 'Inspection' in the bottom navigation bar. Scroll to the bottom of the screen — you'll see a 5-digit number (iOS) or 6-digit number (Android). This is your current app version code.

Question 60

How do drivers and fleet managers edit HOS logs?

Accepted Answer

Drivers can edit their own manually-entered log events (reason required). ELD-auto-recorded Driving events are locked by regulation and cannot be modified, but drivers can annotate them. Fleet managers can suggest edits to any log from the past 14 days via the Fleet Portal — the driver must accept or reject each suggestion before the log changes.

Question 61

How do I reset my Fleet Portal or Driver App password?

Accepted Answer

Fleet Portal password: go to client.routeoneeld.com → Forgot Password → enter your email → click the reset link you receive → enter a new password. Driver App password: drivers cannot reset their own app password — only a Fleet Admin can do this from the Fleet Portal.

Question 62

How do I connect third-party integrations using an API key?

Accepted Answer

Log into the Fleet Portal, navigate to Integrations, and generate or copy your API key. Then enter it in your third-party platform. Free plan integrations: Highway, CoverWhale, Nirvana Insurance. Basic plan adds: MacroPoint, Project44, TruckerTools, LoadConnex, Truckstop. Detailed steps are at helpcenter.routeoneeld.com.

Question 63

Can a driver reset their own password in the Route One ELD app?

Accepted Answer

No. Drivers cannot reset their own app password independently. Only a fleet administrator can reset a driver's password from the Fleet Portal.

Question 64

How does a fleet administrator reset a driver's app password?

Accepted Answer

Log in to the Fleet Portal, go to the Drivers section, select the driver, and use the Reset Password option. The driver will receive an email with a temporary password or reset link.

Frequently Asked Questions

General

Still have questions?