FAQ
How subscription billing works
When you start a paid subscription, we automatically include all vehicles and/or devices marked as Active in your account. Your subscription cost is calculated based on the total number of active vehicles/devices.
Subscription features apply only to what you’re paying for:
Features are available only for active vehicles/devices included in your current paid subscription.
Inactive vehicles/devices, or any that are not included in the subscription, won’t have access to paid features.
Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual) unless you cancel. You can cancel anytime with no cancellation fees, and you can reactivate your subscription any time before the current billing cycle ends at no additional cost. Subscription payments are non-refundable.
Billing schedules
Monthly billing
Monthly subscriptions are billed on the 1st day of each month. If you activate a paid monthly plan during the month, you’ll be charged a prorated amount for the remaining days until the next 1st.
Annual billing
Annual subscriptions are billed on the date you activate the annual plan. Annual plans are charged upfront for the full year.
Switching monthly ↔ annual
If you switch from monthly → annual or annual → monthly, your billing date may change from the standard schedule above to accommodate the plan change.
Recommendation for IFTA reports
To avoid any gaps in your records, we strongly recommend generating and downloading/exporting your IFTA reports while your service is active—especially before canceling or downgrading. Once your service is discontinued, IFTA report generation may no longer be available.
For more detailed information about charges, renewals, cancellations, and refunds, please review our Terms & Conditions.
How to check the current version of the ELD application.
Tap the 'Inspection' section located in the bottom navigation bar. In the bottom, you will see a 5-digit number (iOS) and a 6-digit number (Android). This code is your Route One ELD application version.
When will ELD automatically start to record a driving mode?
The ELD will automatically switch to driving mode once a vehicle is moving more than 5 miles per hour. The ELD will consider the vehicle stopped, once its speed falls to 0 miles per hour.
Are there any requirements for the driver's tablet?
Android or IOS Tablets from LG, Samsung or Apple Brand (all with 4G, LTE sim card slots).
Android 8 or higher.
IOS 13.0 or higher
What electronic logging devices are compatible with Route One ELD application?
IOSIX, IOSIX V5, PT 30
Device shows a connection issue
We recommend troubleshooting, please call the Customer support line or submit an electronic request on routeoneeld.com/faq
Driver lost internet connection while driving
The data will be recorded in the offline mode and transferred to the system once the connection is established. Do not log out from the app and do not restart the tablet.
Will the location in ELD identify street addresses?
No. ELD location information is not precise to identify street addresses. It indicates the approximate distance corresponding to the name of a nearby city, town with a State.
Status does not change to driving after you start moving faster than 5 miles per hour
Make sure your app is connected to ELD device.
Turn off your vehicle
Unplug the device if possible
Logout from the ELD Application
Plug back your ELD device to the ECU port
Login to the ELD application
Start driving
How to view HOS Violations
Tap on "Logs," and a list of the past 14 days will be displayed.
If there is a red exclamation point near a specific date, it indicates that violations occurred on that day.
Tap on the date with the red exclamation point, and underneath the graph, you will find a dropdown labeled "Violations."
Expand the dropdown to reveal a list of violations, along with the time when each violation occurred.
How to sign multiple logs at once
On the Logs screen, tap on the "Show all uncertified" button in the top right corner.
Scroll through the logs to review the uncertified days.
At the bottom of the screen, tap on the "Certify all Logs" button.
A screen will appear asking you to draw your signature.
Use your finger or a stylus to draw your signature on the screen.
Once you have drawn your signature, tap on the "Sign" button to sign the uncertified days.
How to provide an officer with your driving information / daily logs?
Tap the 'Inspection' section in the navigation bar, then tap 'Download PDF report' button and show the electronic logbook summary, which is the downloaded PDF report, to the officer.
How to send the report to the DOT inspector?
Tap the 'Inspection' section in the navigation bar, then tap 'Send output file to FMCSA' button.
Where can I get my username and password?
Please go to Route One ELD website and register the company first. Once it is done, you will get an option to register a driver and log into the app.
How to update ELD application
Logout from your ELD application
For Android – open Google Play search for Route One ELD application. click on the application icon and press the Update button on the right if that is available.
For Apple – please go to the App Store search for Route One ELD application. click on the application icon and press Update, if available.
If it is not available – you are using the latestversion of ELD application.