Log in to the Fleet Portal, go to the Drivers section, select the driver, and use the Reset Password option. The driver will receive an email with a temporary password or reset link.
Fleet administrators reset driver app passwords from the Fleet Portal. Drivers cannot do this themselves — see why drivers can't reset their own app password.
Steps to Reset a Driver's Password
1. Log in to the Fleet Portal at client.routeoneeld.com. 2. Go to the **Drivers** section. 3. Find and select the driver whose password needs to be reset. 4. Open the driver's profile and locate the **Reset Password** option. 5. Confirm the reset.
After the reset, the driver will receive an email with a temporary password or a reset link — similar to the original invitation email. The driver should use those credentials to log in, then change their password from within the app if desired.
If the Driver Doesn't Receive the Email
Ask the driver to check their spam folder. If the email still doesn't arrive, verify that the email address on the driver's profile in the Fleet Portal is correct. If there's a typo, correct it and reset the password again.
Sharing Credentials Directly
If the driver needs access urgently and cannot wait for an email, the fleet admin can set a known temporary password and share it with the driver by phone or message. The driver should change it immediately after logging in.
For the driver's experience after receiving the reset, see where a driver can find their login credentials if forgotten.