Privacy Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you are applying for a job or getting a quote, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

• We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

We may use the phone number you provide to send SMS text messages or push notifications related to our services. By providing your phone number, you consent to receive these messages.

Your Privacy Matters to Us:

• The phone number and consent for SMS communications you provide will not be shared with third parties or affiliates.

• We are committed to safeguarding your information and ensuring it is used solely for the intended purpose of delivering service-related messages.

If you have any questions about this SMS Communication Policy or our overall privacy practices, please contact us via the details provided in the "Contact Us" section of this website.

Route One ELD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

You may consult this list to find the Privacy Policy for each of the advertising partners of Route One ELD.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Route One ELD, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that Route One ELD has no access to or control over these cookies that are used by third-party advertisers.

Route One ELD's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Under the CCPA, among other rights, California consumers have the right to:

1. Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

2. Request that a business delete any personal data about the consumer that a business has collected.

3. Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access– You have the right to request copies of your personal data. We may charge you a small fee for this service.

• The right to rectification– You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

• The right to erasure– You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing– You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing– You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability– You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

At Route One ELD, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with industry standards, including the Telephone Consumer Protection Act (TCPA) and the TCR (The Campaign Registry) guidelines for SMS communications.

1. Information We Collect

We may collect the following types of personal information from you when you interact with our website or services:

• Contact Information: such as your name, email address, phone number, and mailing address.

• SMS Preferences: your opt-in status and preferences regarding SMS communications.

• Transactional Data: details related to your interactions with us, such as service requests, purchases, and communications.

• Device Information: including IP address, device type, and browser type for enhancing website performance and security.

2. How We Use Your Information

We use the personal information collected from you for the following purposes:

• To provide and manage services, including SMS notifications for order updates, service reminders, promotions, and other relevant communications.

• To comply with legal requirements, including TCR guidelines for SMS communications.

• To improve our services and customer support.

Your phone number will only be used for SMS outreach after obtaining your explicit consent. You may opt out of SMS communications at any time by replying STOP to any message or contacting our support team.

3. SMS Communication and Security Measures

To ensure the security of customer information used for SMS outreach, we adhere to the following practices in compliance with TCR guidelines:

• Data Encryption: Personal information such as phone numbers is encrypted both in transit and at rest, ensuring it cannot be accessed by unauthorized parties.

• Access Control: Only authorized personnel with a legitimate business need have access to customer information.

• Audit Logs: We maintain audit logs of access to customer data to monitor any unauthorized access or changes.

• Third-party Compliance: If we use third-party service providers for SMS communications, they are required to comply with TCR security standards and regulations for handling customer data.

• Opt-in and Opt-out Management: We follow industry-standard opt-in/opt-out practices, ensuring that customers are always in control of the SMS messages they receive from us.

4. Customer Data Protection

We take the protection of your data seriously and implement a range of physical, electronic, and procedural safeguards to ensure that your personal information is secure. Some of these security measures include:

• Secure Servers: We use secure servers and firewalls to protect against unauthorized access, loss, misuse, or alteration of your data.

• Data Minimization: We only collect and retain the personal information necessary for delivering our services and fulfilling legal obligations.

• Regular Audits and Updates: Our systems are regularly audited to identify vulnerabilities and updated to protect against emerging security threats.

5. Your Rights

You have the right to:

• Access the personal information we have collected about you.

• Request Correction of any inaccurate or incomplete information.

• Withdraw Consent for SMS outreach at any time.

• Request Deletion of your personal information, subject to legal requirements.

To exercise any of these rights, please contact us at help@routeoneeld.com.

6. Third-party Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your personal information with trusted third-party service providers who assist us in providing our services (e.g., SMS messaging services) under strict confidentiality agreements and only for the purposes outlined in this policy.

7. Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and if they are significant, we will notify you by email or SMS.

Contact Us:
If you have any questions about our Privacy Policy or how we handle your personal information, please contact us at help@routeoneeld.com.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Route One ELD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.